Refunds & returns policy
MKC Threads strives to provide top class customer service and exceptional products.
Due to the customized nature of the products made at MKC Threads, we have a strict policy on refunds and exchanges on orders that were done completely to customer order specifications.
If there is a cancellation on your order or any part of your order, you will be subjected to a 25% Restocking Fee on the item(s). All sales are final on orders or parts of orders that have been completed. There will be no refunds on the respective parts or orders.
Prior to shipment, all orders are accompanied by pictures sent to our customers upon completion. Our orders are examined by our team members to ensure that orders are as per customer requests.
In the rare case of mistakes made by an MKC Threads team member, we will inspect the items on a case by case basis and will remake or correct your item(s) and reship the corrected item(s) to you. In the event where we are unable to fulfill the remake on the items, we will issue you a full refund for all incorrect items.
If there are any problems with your order, please contact us by email firstname.lastname@example.org or through our Facebook page. All requests for returns must be made within 3 days after receipt of your order. We will promptly review your requests and respond with the next steps.