MKC Threads

Policies

  • A quote will be provided to the Customer after all completed documents are sent to MKC Threads.

  • Any missing information on order forms will result in a delay in production.

  • All payments must be made before the start of production.

  • Customers must inform MKC Threads once a payment is made.

  • All sales are final once production has started.

  • If there are any changes that are made 24 hours after payment is made, Customer understands that they will be charged a 50% fee.

  • If there is a cancellation on any orders or parts of order 24 hours after the payment is made, Customer understands that they will be charged a 25% restocking fee.

  • Standard production turn-around time is 7-10 business days.

  • Rush orders are taken on a case by case bases and a 30% rush fee will be applied for a turn-around time of 4-5 business days.

  • A photo will be taken of all completed orders and sent to Customer for review and approval prior to shipping.

  • Due to the customize nature of our business, there is strictly no exchanges or returns.


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Policies