FREQUENTLY ASKED QUESTIONS
How do I get a quote?
Contact us via @mkcthreads Facebook or send us an email at firstname.lastname@example.org. Please make sure to include all necessary sizing, placements, colors, fonts and artwork. Attach any high-resolution artwork files in the following formats: .AI, .PSD, .PDF, .PNG, or .JPG.
To inquire through our website click here.
HOW LONG DOES IT TAKE TO GET A QUOTE?
Customers can expect a response within 1-2 business days.
IS THERE A DIGITIZING FEE?
Yes, there will be a one-time digitizing fee which is calculated based on complexity, design dimensions and number of colors.
IS THERE AN ORDERING MINIMUM?
There is no ordering minimum for apparel. For hats, there is a 6 quantity ordering minimum. Discounts will be applied for bulk orders.
HOW LONG IS THE ORDERING PROCESS?
After design approval and payment, standard turnaround time is 7-10 business days. Changes or missing information can result in a delay of the order.
CAN I PLACE A RUSH ORDER?
Rush orders are accepted on a case by case basis. Please contact us on @mkcthreads Facebook or email@example.com for more information.
CAN I PROVIDE MY OWN APPAREL
Unfortunately, at this time brought in apparel will not be accepted.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
All major credit cards, Venmo, and Chase QuickPay are accepted.
CAN I RETURN MY ORDER?
Due to the customized nature of the product there is strictly no returns, refunds, or exchanges.
Manufacturing defects will be remade and replaced at no extra charge.
Can I cancel or change an existing order?
Changes and cancellations must be made within 24 hours after payment. After the 24 hour time frame refunds will be issued on an individual basis, based on production status. Cancellations or changes will not be allowed on rush orders.